Returns
Fem Wear Return Policy
Last Updated: Nov 2023
Take a quick peek into how to avoid order returns
At Fem Wear, we want you to be completely satisfied with your purchase. As each item is handmade and made to order with care from dead-stock fabric, we have crafted the following return policy to ensure a positive customer experience. Please read how to avoid return guide to help our small thriving business before making a purchase.
1. Eligibility for Returns:
- We accept returns for items that are unworn, unwashed, and in their original condition and all tags MUST be attached.
- All Returns MUST be made within 14 days of receiving your order.
2. Exclusions:
- Custom-made or personalised items are not eligible for return unless there is a defect or error on our part.
- Sale items are final sale and not eligible for return.
3. How to Initiate a Return:
- To initiate a return, please email us at info@femwear.co.uk with your order number and details of the item you wish to return.
- Our team will provide you with return instructions and a return shipping address.
4. Return Shipping COST:
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
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We recommend using a trackable shipping method for your return as FemWear cannot support items lost in transit.
5. Refund Process:
- Once we receive and inspect the returned item, we will process your refund and update you via email within 10 working days.
- Refunds will be issued to the original payment method within 7 business days after your received return update email.
6. Defective or Incorrect Items:
- In the rare event that you receive a defective or incorrect item, please contact us immediately. We will arrange for a replacement or refund.
7. Contact Us:
- If you have any questions or concerns about our return policy, please contact us at info@femwear.co.uk.