Prevent returns guide

Fem Wear Guide: How to Avoid Wrong Orders and Returns

At Fem Wear , we want to ensure that your shopping experience is smooth and enjoyable. To help you make the right choices and minimise the need for returns, follow these guidelines before making a purchase:

 

1. Size Matters:

  • Check our size chart carefully before selecting your size.
  • Measure yourself to ensure accurate sizing. If you're unsure, contact our customer support for guidance. Did you know Roya, FemWear founder, offers 10 minutes video call size consultation in instagram? Head to our instagram to find out more!

2. Know Your Style:

  • Review product descriptions, including style, fit, and fabric details.

3. Color Accuracy:

  • Be aware that colours may appear differently on screens. Refer to product photos in various lighting for a more accurate representation.

4. Double-Check Your Order:

  • Review your order summary before confirming payment.
  • Ensure that the selected size, colour and quantity are correct.

5. Customisation Clarifications:

  • If you're customising an item, provide clear instructions for any personalised details during the ordering process.

6. Read Return Policy:

  • Familiarise yourself with our return policy to understand eligibility, timeframes, and procedures.
  • Contact us if you have any questions about the return process.

7. Ask Questions:

  • If you have uncertainties about a product, contact our customer support team before placing your order.
  • We're here to assist you with any inquiries you may have.

8. Sign Up for Updates:

  • Subscribe to our newsletter to receive updates on new arrivals, promotions, and sizing tips as well as how to make FemWear last more!

9. Follow Us on Social Media:

  • Stay connected with us on social media for real-time updates, customer reviews, and styling inspiration.

10. Provide Feedback:

  • Share your thoughts and experiences with our products. Your feedback can help others make informed decisions.

By following these guidelines, you'll be well-prepared to make a confident and informed purchase. If you ever have questions or concerns, our customer support team is here to assist you.

 

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Happy shopping at FemWear.co.uk